All assembled items photographed are for illustration purposes

Shipping & Returns


Returns Policy

  1. You may return new, unopened items within 14 days of delivery for a full refund or exchange. 
  2. You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
  3. Returned items that are damaged (scratched, scraped, dented, scuffed, chipped, etc.) or that are missing any packaging or pieces.  The credit issued for any item received in such condition will be discounted or the return will be rejected at our discretion.
  4. If we ship an incorrect item to what you ordered.  We will ship the correct item as a separate order without further shipping costs via the same shipping method that was chosen for the original order.
  5. To facilitate return of such item. Upon receiving the returned incorrect item, we will credit for the incorrect item. Please email us the details/image/invoice/of the error.
  6. Difficulty with assembling/building instructions. If you are having trouble with such instructions please call us for help. Items can be returned only under the conditions as stated in point No. 1. We try to be as detailed as possible with copies of the product descriptions plus installation instructions in your package. We do not warrant the accuracy of this information and take no responsibility for damage or injury caused by improper installation of products presented on this website.
  7. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. The customer is always responsible for the cost of return shipping.
  8. If you wish to arrange for a return under the conditions discussed in point No. 1, please Contact Us for a Return Address prior to sending the return package. Returns received without prior notification will be refused. Please package the item such that all products will be protected from damage during shipping insuring you have enclosed a brief outline on the reason for the return and your name and address send the package to:        

You Build It

ATTN: Returns

19/286-288 New Line Rd
Dural, NSW 2158

 


Shipping

We ship locally and worldwide. We use Australia Post or Courier for all our shipping needs. All shipping costs are charged accordingly. We reserve the right to re-quote on any shipping costs that are more than the amount quoted on or website. We use plain packaging, satchels or cartons for all orders, and post items by regular mail or Express Next Day Delivery. We endeavor to process your orders as quickly as possible and are usually able to fill orders immediately however, please allow 3-21 working days for delivery.

We cannot be held liable if Australia Post or Courier fails to deliver or damage your purchase during transit, as this is entirely at the customer sole risk. You can however request that we send the item with insurance at an additional cost. These requests must be made by telephone as the additional charges applicable are not included in our websites freight calculations.

If an item is ordered, but out of stock or will be delayed, we will inform you.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.

 

International Shipping Policy

  • All prices are shown in Australian Dollars (AU$).
  • Any Import duties, taxes or brokerage fees due at time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
  • International Orders may require 3-5 business days or more of additional processing time.
  • No dangerous goods will be delivered overseas.
  • We reserve the right to cancel and refund any international orders that do not meet our International Shipping Policy

 

Ownership

Ownership and title of goods does not transfer to the purchaser until You Build It has received the full payment for goods.